Frequently Asked Questions

Orders

We know accidents happen! We ask that you email us at hello@akidsco.com as soon as you realize there’s a mistake in your delivery address, and we'll fix it as soon as possible.

We’d love to help! Just send us an email at hello@akidsco.com with your order number, and we’ll reply as soon as we can!

We’re so sorry we missed a book, and you should definitely get what you paid for! Contact hello@akidsco.com within 30 days of delivery to get that missing book shipped to you right away!

Damaged books are the worst! We want to make it better. Email us at hello@akidsco.com within 30 days of your delivery and we'll get it all fixed.

Email us at hello@akidsco.com with your order number and we'll work from there!

Shipping

Due to the dynamic nature of the COVID-19 pandemic, it's important to note that our carrier, USPS, may experience delays, which we are unable to prevent once your order has shipped. At this time, USPS is unable to guarantee delivery on time. If you're concerned that your order was impacted by these delays, please send us a note at hello@akidsco.com.

Yes — we offer free shipping for domestic membership orders! Unfortunately, we’re unable to offer free shipping for international orders at this time.

Yes! At checkout you can pay for expedited shipping that delivers in 3-4 business days. Expedited shipping for International orders is not available at this time.

Yes! We ship internationally for both membership and a la carte orders.

***Please note that we are unable to ship internationally to countries in the EU at this time.

International orders may incur additional import taxes or customs fees, which are the responsibility of the customer.

Book Box

You sure can! You can log into your Book Box account and customize each shipment to your liking. You’ll receive an email a few days prior to your scheduled shipment date as a reminder too, just in case you want to double check!

Not at all! They're yours to keep and enjoy 📖

We offer free shipping for domestic membership orders! Unfortunately, we’re unable to offer free shipping for international orders at this time. 

Unfortunately, international memberships will have to cover the cost of any shipping, import, or customs fees. 

Absolutely. Once you're signed into your account, click on Subscriptions and you can edit each month's delivery date or skip that month altogether. You can also email hello@akidsco.com and we’ll help further from there!

Yes! We ship internationally for both membership and a la carte orders.

***Please note that we are unable to ship internationally to countries in the EU at this time.

Not unless you want them! Our Book Boxes are customizable, meaning you get to choose what titles are delivered each month.

As soon as you subscribe, your first Book Box will arrive within 3-5 days.

Log into your account here at akidsco.com, and click on Subscriptions to see what's coming next, and to manage upcoming months' deliveries.

We'll also send an email before each Book Box ships confirming your order.

Yup! Just log into your account here at akidsco.com to manage your subscriptions.

You can also email hello@akidsco.com if you need any further help.

Pricing depends on which plan you choose:
1 Book — $15.95 USD
2 Books — $25.95 USD
3 Books — $35.95 UDS

Shipping is free for domestic membership orders only. We’re unfortunately unable to offer free international shipping at this time.

Absolutely!

You should receive a link with each email notification that will allow you to log into your account. Otherwise, email us at hello@akidsco.com and we’ll help from there!

No problem! We’ve designed a great flow of books to be delivered each month.

If a book is backordered on our end, that title won’t be available to add to your queue, but no worries — you’ll be able to add it again once we have it restocked. Otherwise, any and all books are fair game!

Gift Cards

Just use the code sent to you via email during checkout to redeem your gift card.

Yes!  You can share the link to the gift card, forward the email, or print out the code old fashioned style and hand-deliver it.  It’s up to you!

You bet.

Wholesale

You bet we do! We love to see our books making an impact in your community by being available at schools, libraries, or nonprofits. Send an email to hello@akidsco.com to start the conversation!

Check out our wholesale process here, and email wholesale@akidsbookabout.com when you’re ready to get started!

Email us at wholesale@akidsco.com and we’ll get that over to you.

Yes! Just send us your tax exemption certificate at wholesale@akidsco.com, and we can update your wholesale account. 

Yes! Send it over to wholesale@akidsco.com.

All of them! Including UPS, USPS, and FedEx.

Sure can! Please email us at wholesale@akidsco.com with your requested items and quantities. We’ll get back to you from there! 

Absolutely! We're all home, too, and totally get it.

Yes! We ship worldwide. 😎 

For the most part, yes! Currently, our A Little Book About series can only be shipped to addresses in North America. Feel free to check out our catalog here.

Check out our media kit here!

All wholesale orders are final and are not accepted for return. Retailers are not able to return unsold items, or items returned to retailers by their customers.

Thanks for helping spread our books! Email us at hello@akidsco.com and we can set you up with a Donor Discount from there.

Products must be sold in your physical retail location(s) and/or retail ecommerce domains, and must be sold at MSRP or above. A Kids Company About products may not be sold on third-party online marketplaces such as Amazon, eBay, etc.

For Net 30 terms we have a manual process to reduce errors before shipping books out. You'll be able to draft your orders with the discount directly applied through the site. You also have the option of emailing POs. Once we have received and processed your draft order submission or PO, we’ll send a digital invoice with calculated shipping fees for you to confirm and complete payment information.

We require email confirmation that digital invoices and shipping information is correct before your order is marked for fulfillment. Within 30 days of the first delivery, you can confirm payment by ACH transfer or by check to our mailing address: 

A KIDS COMPANY ABOUT
ATT: MEL WILKINS
329 NE Couch St. #301
Portland OR 97232

Please note that under Net 30 terms, full order payment is expected after delivery of the first shipment. If you need to pay for pre-orders or backordered books separately, please submit them as a separate order.

Review our Wholesale Agreement Form for further details — we’ll need you to sign this when signing up for a wholesale account with us, so you’d be one step ahead!

1. Review and sign our Wholesale Agreement Form.
2. Fill out this Wholesale Inquiry Form.
3. If applicable, send any tax exemption documentation to wholesale@akidsco.com.
4. Review our seasonal catalog and media kit here.
5. Email us at wholesale@akidsco.com for our W9.

Books

All books in our A Kids Book About series are written and recommended for kids 5-9. 

Our A Little Book About series is for kids 0-4.

Absolutely! We have example pages of each book on their respective product page on our website.

We also have weekly Storytime with A Kids Book About on our Instagram IGTV! Check it out here: instagram.com/akidsbookabout/channel

Yup.

In the U.S.A. 🇺🇸

Aside from hardback, we do offer eBooks! We do not offer paperback books at this time.

eBooks

ePub.

Epubs work with a lot of devices! Many devices have epub compatibility built in, but others may need to install an application to open and view epub files.

We’ve listed just a few of the most commonly used epub applications below, but there are hundreds more to choose from. Please note that we are unable to provide technical support for any of these applications.

Apple Books
- Compatible with Mac and iOS devices.
- Free download from the Apple App Store.
- Support for Books located here.

Google Play Books
- Compatible with Android, Windows, Mac, and iOS devices.
- Free download from the Google Play Store.
- Instructions for uploading ePub files are located here.

Adobe Digital Editions
- Compatible with Android, Windows, Mac, and iOS devices.
- Free download from the Apple App Store or Google Play Store (for mobile devices) or from the Adobe Digital Editions website (for Windows and Mac devices).
- Support for Adobe Digital Editions located here.

Currently, our eBooks are not compatible with Kindle devices, but you can purchase an eBook for the Kindle reader app directly on Amazon.com!

Yes! We’ve listed just a few of the most commonly used epub applications below, but there are hundreds more to choose from. Please note that we are unable to provide technical support for any of these applications.

Apple Books
- Compatible with Mac and iOS devices.
- Free download from the Apple App Store.
- Support for Books located here.

Google Play Books
- Compatible with Android, Windows, Mac, and iOS devices.
- Free download from the Google Play Store.
- Instructions for uploading ePub files are located here.

Adobe Digital Editions
- Compatible with Android, Windows, Mac, and iOS devices.
- Free download from the Apple App Store or Google Play Store (for mobile devices) or from the Adobe Digital Editions website (for Windows and Mac devices).
- Support for Adobe Digital Editions located here.

When you make your purchase, you’ll receive an email shortly afterwards with the download link. Click that link and download the ebook to your device, and make sure you're using the the appropriate app to open the file (ex: Apple Books, Google Play Books, Adobe Digital Editions).

If you’re having trouble downloading, send us an email at hello@akidsco.com and we’ll help you out!

Podcasts

Our podcasts are made for ages 6-12 and their grownups. Listen together, on the go, over breakfast or bedtime, or on your next roadtrip. Listen with the peace of mind that our shows were made with your kids in mind.

100%! We also offer ad-free episodes delivered early through our subscriptions on Apple Podcasts. Learn more here.

Listen to all of our podcasts ad-free, access new episodes one week early, and listen to bonus content exclusively through our podcast subscription on Apple Podcasts. Subscribe for $3.99 USD per month or $39.99 USD per year. Learn more here.

We think all of our podcasts are awesome, but, like a good book, we know how important it is to find the one that’s best for you. Start with the podcast trailer to see if it’s one you and your kid will enjoy.

Nope. You can listen right from the website!

Access your device’s podcast app (Apple Podcasts, Google Play, etc.) or use your podcast app of choice. Search for any one of our shows, click on the logo, and select the episode you’d like to hear.

Depends on the show, but usually no. We like to make our podcasts so you can jump in and get hooked at any point. And the past episodes will always be there waiting for you.

Absolutely! We love featuring the voices of kids whenever we can. Write to listen@akidspodcastabout.com and we’ll send you the details for recording for our various shows.

I mean, it’s totally possible! Sit down with your kid and send us a show pitch at listen@akidspodcastabout.com. Tell us the concept for the show, the audience you think it would best serve, and why you think the world needs this podcast. We love exploring new ideas.

You bet! Send us a show pitch at listen@akidspodcastabout.com. Tell us the concept for the show, the audience you think it would best serve, and why you think the world needs this podcast. Sound familiar? I told you we love exploring new ideas!

Spread the word! Recommend a show or an episode to your friends, family, a favorite teacher, or just someone you think needs to hear it. Follow the show on whatever platform you listen. Write us a review on Apple Podcasts (even if you use a different app to listen). Send us an email at listen@akidspodcastabout.com. Or just lean out of a window and shout your praises really, really loudly. Either way, we’re blushing over here. I promise.

Each and every one! Use the link on the website homepage to access.

Yes, but please be aware that the content of the episode is copyrighted material and should be treated as such. Please credit A Kids Podcast About and provide a link to the website where possible.

Press & Reviews

Just send an email to press@akidsbookabout.com and we'll get the conversation started.

Author & Book Topics

Interested in becoming an author? Send us your pitch at pitch@akidsbookabout.com!

Wanna fill in the blank there? We'd love to hear what our next book topics should be about! Send them our way at hello@akidsco.com.

ID.me

In the U.S., the following groups are eligible for savings: 

- People 65+

- Students, teachers and alumni

- Government employees

- First responders

- Nurses and medical workers

- Active and discharged military members

In CANADA, the following groups are eligible for savings:

- Students, teachers and alumni

- Government employees

- First responders 

- Nurses and medical workers

- Active and discharged military members

Just click the “Verify with ID.me” button on our ID.me Offers page or at checkout, and follow the prompts to complete your verification.

Verification should be instantaneous. At most, you will be contacted via email within 20 minutes to confirm your eligibility.

After verification, an automatic discount of 30-50% (depending on your eligibility) will be automatically applied to your cart at checkout.

Unfortunately, this discount offer cannot be applied to orders previously placed on akidsco.com. 

Unfortunately this discount cannot be combined with other discounts or coupon codes. 

Please contact the ID.me Support Team if you have questions about your eligibility or difficulty accessing your account. Call 866-775-4363 from 8 a.m. – midnight (EST) 7 days/week for assistance.