Email firstname.lastname@example.org with your order number to begin your return process.
Our return policy lasts 30 days. If 30 days have gone by since date of delivery, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The following items are exempt from being returned:
- Gift cards
- eBooksThere are certain situations where only partial refunds are granted (if applicable)
- Books with obvious signs of use
- Any item not in its original condition, is damaged, or is missing part for reasons not due to our error
- Any item returned more than 30 days after delivery.
Refunds will be issued upon the order’s arrival back to our shipping house. Please do not send your purchase back to the manufacturer. Returns must utilize the provided return label sent by email@example.com.
Please note that international return expenses (i.e. postage) will be at the cost of the customer. Domestic returns are free of charge.Email firstname.lastname@example.org with your order number to begin your return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount 5-10 business days.
Late or Missing Refunds
If you have yet to receive your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at email@example.com.
Replacements & Exchanges
Unfortunately we do not accept exchanges, but we’re happy to replace items if they are defective or damaged.
If your order arrives damaged or misprinted in any way, please contact us at firstname.lastname@example.org with your order number and photos of the defects or damage to begin the replacement process.
International Returns & Exchanges
We accept international returns in the event that the customer covers the postage. Please email us at email@example.com with your order number and we’ll begin the return process from there!